If you have a life-threatening emergency you must call SAMU (15) or the Fire Department (18). The Fire Department is often faster, and they are trained paramedics. You may also ask the secretary in the pediatric office, to give/mail you a sheet with phone numbers to call in case of emergencies.
Email access has been discontinued as of 2018, due to the overwhelming quantity. If you need a same-day visit and the online system is full, please call 01 46 41 27 67, as there are 2-3 spots reserved for urgent-care appointments. Please do not forward emails to the secretaries, but call.
For urgent questions during the day (8:00 am to 7:45 pm weekdays) call 01 46 41 27 67 and leave a message with the secretary, and Dr. Lovejoy will get back to you as possible. Some educational material can be found on this website; the website of the American Academy of Pediatrics is a good source for reliable information.
For extremely urgent questions, call Dr. Lovejoy directly: 06 28 04 57 51. Dr. Lovejoy is reachable by this cell phone, 08:00 A.M. to 7:45 P.M., Monday through Friday. Please reserve this option for truly urgent questions or if you have difficulty making an urgent visit. PLEASE DO NOT SEND SMS MESSAGES.
If Dr. Lovejoy is unavailable, try Dr Julia Bache, a British GP in the 17th arrondissement, tel. 01 47 63 42 07.
For after-hour questions, including weekends, there are a few options:
1) Call the hospital operator (01 46 41 25 25) and ask for the on-call pediatrician.
2) For late hours, call Urgences Médicales de Paris - 01 53 94 94 94 or for Neuilly call SOS 92: 01 46 03 77 44. For other suburbs look up “Urgences Médicales de...” or SOS Médecins de ...” Ask for a pediatrician, when possible.
Of note: the American Hospital does not have inpatient beds for pediatrics, and does not see children in the ER. However, most emergencies (broken bones, lacerations) can indeed be treated in our office.
Should you choose to go to an E.R. yourself, there are several options. Wait time, cleanliness, and other aspects might not be quite like your home country. Insist that you be seen by the "chef de clinique" before leaving, which is the equivalent to the Attending Physician in the USA.
--l'Hôpital de Neuilly, a local option for everything but complicated illnesses. 36 Boulevard Gén Leclerc (01 47 22 41 07)
--Hôpital Trousseau, 26, avenue du Docteur Arnold Netter, Paris 75012 (01 44 73 74 75).
--Hôpital Necker, 149, rue de Sèvres, Paris 75015 Paris. Arguably the best pediatric hospital in Paris, but the ER has had difficulties in the recent past. Recently renovated, efforts are being made to enhance the ER experience.
--Hôpital Ambroise Paré, 9 avenue Charles de Gaulle Boulogne- Billancourt (01 49 09 57 00). A medium sized-hospital with pediatrics.
--l’Hôpital Franco-Brittanique, a local option for everything but complicated illnesses. 4 rue Kleber in Levallois-Perret (01 47 59 59 59).